Terms of use

Effective Date: 18 03 2025

1. Introduction

These Terms & Conditions (“Terms”) govern the provision of services by Contengro Group

Ltd (“we”, “us”, or “our”) to you (“Client”, “you”, or “your”).

By accessing our website, engaging our services, or using any systems, platforms, or

solutions provided by us, you agree to be bound by these Terms.

2. Company Details

Contengro Group Ltd

Grosvenor House

3 Chapel Street

Congleton

Cheshire

CW12 4AB

📧 Email: contengrogroup@gmail.com

3. Services

Contengro provides business growth services, including but not limited to:

 Website design and development

 CRM and system builds

 Automation and workflow setup

 Marketing and advertising services

 AI and technology integrations

 Ongoing optimisation, support, and consulting

All services are tailored and scoped individually based on client requirements.

4. Service Model & Platform AccessContengro operates as a service-based agency and platform provider.

 Clients purchase services, implementation, support, and access to systems

 Access to platforms or systems is provided as part of an active service agreement

 Clients do not own the underlying systems, builds, frameworks, or automation

logic

 Clients retain ownership of their data, branding, and business content

We reserve the right to modify, improve, or update systems as part of ongoing service

delivery.

5. Proposals & Agreements

 All work is carried out based on a proposal, scope of work, or agreement

 Proposals outline deliverables, timelines, and pricing

 Any changes to scope may result in additional charges

 Verbal agreements are not binding unless confirmed in writing

6. Pricing & Payment Terms

 All pricing is agreed in advance before work begins

 Monthly services typically start from £500 per calendar month

 Website builds, ad campaigns, and AI projects are quoted individually

Payments may be collected via:

 Direct Debit (e.g. GoCardless)

 Bank transfer or other approved methods

By agreeing to services:

 You authorise Contengro to collect payments as agreed

 Payments must be made on time in accordance with your agreement

Late payments may result in:

 Suspension of services

 Delays in delivery

 Additional administrative charges where applicable

7. Subscription & BillingWhere services are ongoing:

 Services may include a minimum term if specified

 After the initial term, services continue on a rolling monthly basis

 Billing is typically monthly unless otherwise agreed

8. Cancellation & Termination

 Clients must provide written notice to cancel services

 Standard notice period: 30 days (unless otherwise agreed)

 Fees remain payable during the notice period

We reserve the right to suspend or terminate services if:

 Payments are not made

 Terms are breached

 Services are misused or abused

9. Refund Policy

Due to the bespoke nature of our services:

 Fees are non-refundable once work has commenced

 Subscription fees apply for the active billing period

 Refunds are not guaranteed and are issued at our discretion

10. Client Responsibilities

Clients agree to:

 Provide accurate and complete information

 Supply required materials, content, and approvals

 Respond within reasonable timeframes

 Ensure all content provided is legally compliant and owned or licensed

Failure to meet responsibilities may result in delays or additional charges.

11. Intellectual Property & Usage Right

s Contengro retains ownership of all proprietary systems, frameworks, processes, and

methodologies

 Clients retain ownership of their own content, branding, and data

 Access to systems and deliverables is granted under licence during active service

We reserve the right to:

 Use completed work for portfolio, marketing, and case study purposes, unless

otherwise agreed in writing

12. Third-Party Services & Integrations

Our services may rely on third-party providers including:

 CRM systems

 Hosting providers

 Advertising platforms

 Payment processors

 Software integrations

We are not responsible for:

 Downtime

 Policy changes

 Performance issues

 Service interruptions caused by third parties

13. Data Protection & GDPR

Both parties agree to comply with applicable data protection laws.

 Contengro acts as a data processor when handling client data

 Clients are responsible for their own data collection, consent, and compliance

 Data processing is governed by our Privacy Policy and any applicable agreements

14. Performance Disclaimer

We do not guarantee:

 Specific revenue outcomes

 Lead volumes

 Conversion rates Advertising performance

Results depend on multiple factors including market conditions, competition, and client input.

15. Limitation of Liability

To the fullest extent permitted by law:

 We are not liable for indirect, incidental, or consequential losses

 We are not responsible for loss of revenue, profits, or business opportunities

Our total liability shall not exceed the amount paid by the client in the previous 3 months.

16. Indemnity

You agree to indemnify and hold Contengro harmless from any claims, damages, liabilities,

or costs arising from:

 Your use of our services

 Your business activities

 Any content or data you provide

17. Force Majeure

We are not liable for failure or delay caused by events outside our control, including:

 Technical failures

 Internet outages

 Third-party disruptions

 Natural disasters

 Regulatory changes

18. Amendments

We reserve the right to update these Terms at any time.

Updated Terms will be published on our website and take effect immediately unless stated

otherwise.

19. Governing Law

These Terms are governed by the laws of England and Wales.

20. Contact

For any questions regarding these Terms:

Contengro Group Ltd

📧 contengrogroup@gmail.com

21. Intellectual Property

All content, materials, systems, and assets provided by Contengro Group Ltd, including but

not limited to text, graphics, branding, logos, designs, software, frameworks, and automation

systems, are the intellectual property of Contengro Group Ltd unless otherwise stated, and are

protected by applicable intellectual property laws.

The inclusion of third-party logos, brand names, platforms, or references (including but not

limited to Google, Meta, Facebook, or other service providers) is for illustrative and

informational purposes only.

Contengro Group Ltd does not claim ownership of any third-party intellectual property. All

such rights remain with their respective owners.

Any reference to third-party platforms, tools, or services does not imply endorsement,

partnership, or affiliation with Contengro Group Ltd unless explicitly stated.

22. AI & Automation Usage

Contengro Group Ltd may utilise artificial intelligence, automation tools, and machine

learning systems as part of delivering its services, including but not limited to marketing, data

processing, workflow automation, and system optimisation.

By engaging our services, you acknowledge and agree that:

 AI and automation may be used to enhance efficiency and performance

 Outputs generated may require human review and refinement

 We do not guarantee specific outcomes from AI-driven processes

All AI-supported systems remain part of Contengro’s proprietary service delivery model.

23. Client Data Ownership & Responsibility

Clients retain full ownership of their business data, including customer information, content,

and materials provided to Contengro.

However:

 Contengro acts as a data processor when handling such data

 Clients are responsible for ensuring lawful collection, consent, and usage of their data

 Contengro is not liable for any issues arising from unlawful or improper data provided

by the client

Clients agree that they have the necessary rights and permissions to use and share all data

supplied to us.

24. Non-Circumvention & System Protection

Clients agree not to:

 Copy, replicate, reverse engineer, or attempt to recreate any systems, workflows,

automation, or processes developed by Contengro

 Circumvent Contengro by attempting to replicate services independently or through

third parties using knowledge gained during engagement

All systems, processes, and methodologies remain the intellectual property of Contengro

Group Ltd.

Any breach of this clause may result in:

 Immediate termination of services

 Legal action where applicable

25. Platform Access & Service Dependency

Access to any systems, platforms, dashboards, or automation environments provided by

Contengro is dependent on an active service agreement.

 Access may be restricted, modified, or removed upon termination

 Continued use of systems without an active agreement is not permitted

 Data export requests may be fulfilled where reasonable and agreed