Terms of Use

Effective Date: 15/09/2026

1. Introduction

These Terms & Conditions (“Terms”) govern the provision of services by Contengro Group Ltd (“we”, “us”, or “our”) to you (“Client”, “you”, or “your”).

By accessing our website, engaging our services, or using any systems, platforms, or solutions provided by us, you agree to be bound by these Terms.

2. Company Details

Contengro Group Ltd Grosvenor House 3 Chapel Street Congleton Cheshire CW12 4AB

Company registration number: 16322672

📧 Email: info@contengro.com

0161 327 5033

3. Services

Contengro provides business growth services, including but not limited to:

Website design and development
CRM and system builds
Automation and workflow setup
Marketing and advertising services
AI and technology integrations
Ongoing optimisation, support, and consulting

All services are tailored and scoped individually based on client requirements.

4. Service Model & Platform Access

Contengro operates as a service-based agency and platform provider.

Clients purchase services, implementation, support, and access to systems
Access to platforms or systems is provided as part of an active service agreement
Clients do not own the underlying systems, builds, frameworks, or automation logic
Clients retain ownership of their data, branding, and business content

We reserve the right to modify, improve, or update systems as part of ongoing service delivery.

5. Proposals & Agreements

All work is carried out based on a proposal, scope of work, or agreement
Proposals outline deliverables, timelines, and pricing
Any changes to scope may result in additional charges
Verbal agreements are not binding unless confirmed in writing

6. Pricing & Payment Terms

All pricing is agreed in advance before work begins, in writing, in your proposal or agreement.
Monthly services typically start from £500 per calendar month. Website builds, ad campaigns, and AI projects are quoted individually.

Payment collection

Where you agree to ongoing or recurring services, payment is collected by Bacs Direct Debit, processed securely on our behalf by Stripe Payments UK Ltd. We do not store your full bank account details ourselves — these are collected and held directly by Stripe.

By providing your bank account details and agreeing to a Direct Debit mandate, you authorise Contengro Group Ltd to collect payments from your account for the amount and on the dates agreed with you, in accordance with the Direct Debit Guarantee set out in Section 6b below.

Where agreed, payments may alternatively be collected via bank transfer or other approved method.

By agreeing to services, you authorise Contengro to collect payments as agreed, and confirm that payments must be made on time in accordance with your agreement.

Late or failed payments may result in:

Suspension of services
Delays in delivery
Additional administrative charges where applicable

6a. Your Bank Details and Mandate Information

When you set up a Direct Debit with us, you will provide your account name, sort code, and account number directly to our payment processor, Stripe, via a secure hosted payment page or emailed payment link. We will confirm your mandate details back to you by email, showing your account name, the last 4 digits of your account number, and your sort code, so you can check them for accuracy. Full details of how this information is handled are set out in our Privacy Policy.

6b. Advance Notice and the Direct Debit Guarantee

Advance notice

Before we collect your first payment, and before any change to the amount, date, or frequency of collection, we will notify you in writing (by email) at least 3 working days in advance, stating the amount to be collected and the date it will leave your account. If you do not recognise or agree with a payment shown in this notice, please contact us before the collection date.

The Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
If there are any changes to the amount, date, or frequency of your Direct Debit, Contengro Group Ltd will notify you in advance of your account being debited, in line with the advance notice period stated above.
If an error is made in the payment of your Direct Debit, by Contengro Group Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when Contengro Group Ltd asks you to.
You can cancel a Direct Debit at any time by contacting your bank or building society. Written confirmation may be required. Please also notify us if you cancel, so we can update your account and discuss your service agreement.

7. Subscription & Billing

Where services are ongoing:

Services may include a minimum term if specified
After the initial term, services continue on a rolling monthly basis
Billing is typically monthly unless otherwise agreed

8. Cancellation & Termination

Clients must provide written notice to cancel services. Standard notice period: 30 days (unless otherwise agreed).
Fees remain payable during the notice period for services already delivered or in progress.
Separately from cancelling your service agreement with us, you may cancel your Direct Debit mandate at any time directly with your bank or building society, as set out in the Direct Debit Guarantee above. Cancelling your Direct Debit does not cancel your service agreement with Contengro, and any fees that remain due under your agreement will still be owed and may be collected by an alternative payment method or pursued as a debt.

We reserve the right to suspend or terminate services if:

Payments are not made
Terms are breached
Services are misused or abused

9. Refund Policy

Due to the bespoke nature of our services:

Fees are non-refundable once work has commenced
Subscription fees apply for the active billing period
Refunds are not guaranteed and are issued at our discretion, except where required under the Direct Debit Guarantee (Section 6b) in the case of a payment collection error

10. Client Responsibilities

Clients agree to:

Provide accurate and complete information
Supply required materials, content, and approvals
Respond within reasonable timeframes
Ensure all content provided is legally compliant and owned or licensed

Failure to meet responsibilities may result in delays or additional charges.

11. Intellectual Property & Usage Rights

Contengro retains ownership of all proprietary systems, frameworks, processes, and methodologies
Clients retain ownership of their own content, branding, and data
Access to systems and deliverables is granted under licence during active service

We reserve the right to:

Use completed work for portfolio, marketing, and case study purposes, unless otherwise agreed in writing

12. Third-Party Services & Integrations

Our services may rely on third-party providers including:

CRM systems
Hosting providers
Advertising platforms
Payment processors, including Stripe Payments UK Ltd
Software integrations

We are not responsible for:

Downtime
Policy changes
Performance issues
Service interruptions caused by third parties

13. Data Protection & GDPR

Both parties agree to comply with applicable data protection laws.

Contengro acts as a data processor when handling client data
Clients are responsible for their own data collection, consent, and compliance
Data processing is governed by our Privacy Policy and any applicable agreements

14. Performance Disclaimer

We do not guarantee:

Specific revenue outcomes
Lead volumes
Conversion rates
Advertising performance

Results depend on multiple factors including market conditions, competition, and client input.

15. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect, incidental, or consequential losses
We are not responsible for loss of revenue, profits, or business opportunities

Our total liability shall not exceed the amount paid by the client in the previous 3 months.

16. Indemnity

You agree to indemnify and hold Contengro harmless from any claims, damages, liabilities, or costs arising from:

Your use of our services
Your business activities
Any content or data you provide

17. Force Majeure

We are not liable for failure or delay caused by events outside our control, including:

Technical failures
Internet outages
Third-party disruptions
Natural disasters
Regulatory changes

18. Amendments

We reserve the right to update these Terms at any time.

Updated Terms will be published on our website and take effect immediately unless stated otherwise.

19. Governing Law

These Terms are governed by the laws of England and Wales.

20. Contact

For any questions regarding these Terms:

Contengro Group Ltd 📧 info@contengro.com

21. Intellectual Property

All content, materials, systems, and assets provided by Contengro Group Ltd, including but not limited to text, graphics, branding, logos, designs, software, frameworks, and automation systems, are the intellectual property of Contengro Group Ltd unless otherwise stated, and are protected by applicable intellectual property laws.

The inclusion of third-party logos, brand names, platforms, or references (including but not limited to Google, Meta, Facebook, Stripe, or other service providers) is for illustrative and informational purposes only.

Contengro Group Ltd does not claim ownership of any third-party intellectual property. All such rights remain with their respective owners.

Any reference to third-party platforms, tools, or services does not imply endorsement, partnership, or affiliation with Contengro Group Ltd unless explicitly stated.

22. AI & Automation Usage

Contengro Group Ltd may utilise artificial intelligence, automation tools, and machine learning systems as part of delivering its services, including but not limited to marketing, data processing, workflow automation, and system optimisation.

By engaging our services, you acknowledge and agree that:

AI and automation may be used to enhance efficiency and performance
Outputs generated may require human review and refinement
We do not guarantee specific outcomes from AI-driven processes

All AI-supported systems remain part of Contengro’s proprietary service delivery model.

23. Client Data Ownership & Responsibility

Clients retain full ownership of their business data, including customer information, content, and materials provided to Contengro.

However:

Contengro acts as a data processor when handling such data
Clients are responsible for ensuring lawful collection, consent, and usage of their data
Contengro is not liable for any issues arising from unlawful or improper data provided by the client

Clients agree that they have the necessary rights and permissions to use and share all data supplied to us.

24. Non-Circumvention & System Protection

Clients agree not to:

Copy, replicate, reverse engineer, or attempt to recreate any systems, workflows, automation, or processes developed by Contengro
Circumvent Contengro by attempting to replicate services independently or through third parties using knowledge gained during engagement

All systems, processes, and methodologies remain the intellectual property of Contengro Group Ltd.

Any breach of this clause may result in:

Immediate termination of services
Legal action where applicable

25. Platform Access & Service Dependency

Access to any systems, platforms, dashboards, or automation environments provided by Contengro is dependent on an active service agreement.

Access may be restricted, modified, or removed upon termination
Continued use of systems without an active agreement is not permitted
Data export requests may be fulfilled where reasonable and agreed