Privacy Policy
Last Updated 15/11/2025
Introduction
Welcome to Contengro.com (the “Website”), owned and operated by Contengro Group
Ltd, a business growth agency and platform provider registered in the United Kingdom. At
Contengro Group Ltd, we are committed to protecting your privacy and ensuring the security
of your personal information. This Privacy Policy explains how we collect, use, disclose, and
safeguard your data in compliance with the UK General Data Protection Regulation (UK
GDPR), the Data Protection Act 2018, and other applicable data protection laws.
This Privacy Policy (“Policy”) explains how Contengro Group Ltd (“we”, “our”, or “us”)
processes Personal Data of individuals who use our services, including our platform, websites
(e.g. contengro.com), mobile applications where applicable, and other online services
(together, the “Services”). This Policy also explains your rights and choices about how we
use your Personal Data, including how you can access, update, or request deletion of certain
information about you.
In this Policy, “Personal Data” means any information relating to an identified or identifiable
individual, such as an individual’s name, address, telephone number, email address, IP
address, or business-related contact details.
Where we provide services to clients that involve processing personal data on their behalf, we
may act as a service provider or data processor, and our use of that data will be governed
by the relevant customer agreements. In such cases, the customer remains responsible for
their own data handling, data collection practices, and legal compliance as data controller
unless otherwise agreed in writing.
Categories of Personal Data We Collect
(a) Personal Data You Provide to Us
Contact Details:
To enquire about or register for our services, we may require you to provide contact details
such as your name, email address, phone number, business name, address, and
communication preferences. These details help us manage your enquiry, account, and service
delivery.
Business Information:
When you engage with us for website development, CRM setup, system builds, automation,
AI projects, ad campaigns, lead generation, or related services, we may collect detailed
information about your business. This may include your company’s sector, size, target
market, current systems, project goals, operational challenges, and service requirements.Feedback / Communications:
When you communicate with us directly or express interest in our services, we may collect
information such as your name, email address, phone number, the contents of your messages,
any attachments you send, and any other information you choose to provide. This helps us
respond to your requests and improve our service offering.
Payment Details:
For subscriptions to paid services or receipt of payments, our third-party payment processors
may collect and process payment-related information. This may include your name, email
address, billing address, and payment method information such as debit card, credit card, or
bank account details. We do not generally store full payment card details ourselves. For
details on how payment information is handled, please refer to the relevant payment
provider’s privacy policy.
Campaign Data:
When you use our services to run marketing or advertising campaigns, we may collect and
process campaign-related data, including performance metrics such as click-through rates,
conversion rates, audience engagement, attribution data, and related reporting information.
This helps us evaluate and improve campaign performance.
Lead Generation Data:
For services aimed at generating leads, we may collect and process data relating to lead
enquiries, such as contact details, service interests, communication history, form submissions,
and demographic or business information that is relevant to your campaign objectives.
Account and Platform Data:
Where our services include access to a platform, portal, CRM, or system environment, we
may collect account credentials, login history, permissions, activity logs, user preferences,
and records relating to account usage.
Project Data:
Where relevant, we may collect and process documents, creative briefs, system
specifications, website content, media assets, integration details, and project communications
required to deliver our services.
(b) Personal Data We Collect Automatically From You and/or Your Device
Location Information:
When you use our Services, we may infer your general location information, for example by
using your internet protocol (IP) address.
Device Information:
We may receive Personal Data about the device and software you use to access our Services,
including IP address, browser type, operating system, device type, device identifiers, screen
resolution, language settings, and other technical information.
Usage Information:
We may receive Personal Data about your interactions with our Services, such as the pagesyou view, the content you access, the actions you take, the links you click, the features with
which you interact, referral URLs, and the dates and times of your visits.
Information from Cookies and Similar Technologies:
We and our third-party partners may collect information using cookies, pixel tags, scripts,
SDKs, or similar technologies. These technologies may collect information about your online
activities over time and across different services. Cookies are small text files containing a
string of alphanumeric characters. Where the term “Cookies” is used in this Policy, this
includes similar technologies where applicable.
We may use both session cookies and persistent cookies. A session cookie disappears after
you close your browser. A persistent cookie remains after you close your browser and may be
used during subsequent visits to our Services.
The information collected through cookies may include unique identifiers, system
information, IP address, browser type, device type, pages visited before or after visiting our
Services, usage activity, and the date and time of access.
Strictly Necessary Cookies:
Some cookies are strictly necessary to make our Services available to you, for example to
support navigation, security, form submissions, user authentication, load balancing, and bot
protection. We may not be able to provide certain aspects of our Services without these
cookies.
Analytics Cookies:
We may use analytics cookies to understand website and platform performance, user
behaviour, and engagement patterns, and to operate, maintain, and improve our Services. We
may use our own analytics tools or third-party providers such as Google Analytics. Google
Analytics helps us understand how visitors engage with our Services. You can learn more
about how Google processes data through its own privacy materials.
Marketing Cookies:
We and our third-party partners may use cookies and similar technologies to help deliver
advertising that is more relevant to your interests, to measure campaign effectiveness, and to
show you advertising on websites that are not owned or operated by us.
(c) Personal Data We Collect from Third Parties
Information from Third Parties:
We may collect publicly available information from third-party websites, platforms,
directories, advertising channels, integrations, and other lawful sources where relevant to our
services, business operations, research, training of internal systems, or client project delivery.
Third-Party Logins and Integrations:
If you choose to register or log in to our Services using a third-party account, or connect
third-party platforms and integrations, we may receive Personal Data about you from those
services, such as your name, email address, profile image, username, integration metadata, or
other information that you authorise them to share with us.In some cases, we need to collect Personal Data to provide our Services. If you choose not to
provide requested Personal Data, you may not be able to use some or all of our Services.
Where required, we will tell you if providing Personal Data is necessary by law or under a
contract and what the consequences of not providing that information may be.
Purposes and Legal Basis for Processing
Depending on where you are located, we will only process your Personal Data where we have
a valid legal basis to do so. The purposes for which we process Personal Data and the legal
grounds we rely on may include the following:
Providing the Services
We may process your Personal Data to provide the Services you request from us, including
websites, system builds, CRM setup, automation, marketing support, AI services,
onboarding, and related support.
Legal basis: Processing is necessary for entering into, or performance of, a contract.
Personalising Your Experience
We may process your Personal Data to personalise your experience when you access our
Services, including suggesting features, services, or content that may be relevant to you.
Legal basis: Legitimate interests.
Communicating with You
We may process Personal Data to communicate with you, provide updates, respond to your
comments and questions, send service notices, and share information you request.
Legal basis: Contractual necessity and/or legitimate interests.
Billing and Accounting
We may process Personal Data to handle payments, invoicing, subscriptions, refunds where
applicable, and accounting records.
Legal basis: Contractual necessity and legal obligation.
Preventing Fraud
We may process Personal Data to protect against fraud, abuse, unauthorised access, malicious
activity, and other illegal or harmful conduct.
Legal basis: Legitimate interests.
Safety and Security
We may process Personal Data to safeguard our platform, website, clients, users, systems,
and business operations.
Legal basis: Legitimate interests.
Providing Technical Support
We may use Personal Data to provide technical support, diagnose issues, investigate reported
problems, and resolve service-related matters.
Legal basis: Contractual necessity.
Understanding Usage
We may process Personal Data to understand how our Services are used, identify trends and
preferences, improve user experience, repair errors, and develop new products, services,
features, and functionality.
Legal basis: Legitimate interests.
Aggregated Data Generation
We may process Personal Data to create anonymised, pseudonymised, or aggregated datasets
for lawful business purposes, such as internal reporting, planning, service development, case
study analysis, or benchmarking.
Legal basis: Legitimate interests.
Administrative and Legal Matters
We may use Personal Data to address legal, regulatory, contractual, administrative, brand
protection, intellectual property, rights of privacy, misuse of services, or dispute-related
matters, and to establish, exercise, or defend legal rights.
Legal basis: Legitimate interests and/or legal obligation.
Compliance
We may process Personal Data for compliance with legal obligations to which we are subject,
including tax, accounting, anti-fraud, court orders, regulatory requirements, and law
enforcement requests.
Legal basis: Legal obligation.
Research and Development of AI, Automation, and Systems
We may process Personal Data to research, test, develop, improve, and maintain AI-
supported tools, automation systems, workflows, and related services, subject to applicable
law and client agreements.
Legal basis: Legitimate interests, contractual necessity, or consent where required.
Other Purposes
If we intend to use Personal Data for a purpose not described in this Policy, we will provide
additional notice where required.
Legal basis: As specified in the relevant notice.Where we rely on legitimate interests, we do so only where we believe those interests are not
overridden by your rights and freedoms. You may have the right to object to such processing
in certain circumstances.
Data Recipients
Your Personal Data may be shared with:
Affiliates:
We may share Personal Data with our current or future affiliated businesses for purposes
consistent with this Privacy Policy and where lawful to do so.
Vendors and Service Providers:
We may share Personal Data with third-party vendors and service providers who assist us
with services such as website hosting, cloud infrastructure, CRM systems, data storage,
payment processing, analytics, communications, customer support, ad platforms, software
integrations, security, auditing, and IT support.
Other Users or Third Parties at Your Direction:
We may share Personal Data with other users, team members, contractors, or third parties
where you instruct or authorise us to do so. For example, where you request collaboration
access, account sharing, or consent to be featured as a case study or testimonial.
As Required by Law:
We may access, preserve, and disclose Personal Data if we believe doing so is required or
appropriate to comply with the law, legal process, regulatory obligations, law enforcement
requests, or to protect rights, property, safety, or security.
Corporate Transactions:
We may disclose Personal Data in connection with a merger, acquisition, financing, due
diligence, reorganisation, asset sale, or other corporate transaction, subject to appropriate
confidentiality measures.
With Your Consent:
We may also disclose your Personal Data where you have given us consent to do so.
Data Transfers
Our Services and those of our providers may involve storage or processing of Personal Data
outside the United Kingdom. In particular, some infrastructure, software providers, and
support tools may operate from or store data in countries including the United States and
other jurisdictions.
If you are located in the UK, EEA, or Switzerland, and we transfer your Personal Data
internationally, we will take steps designed to ensure that appropriate safeguards are in place.These may include reliance on adequacy regulations, standard contractual clauses, or other
lawful transfer mechanisms recognised under applicable data protection law.
For more information about international transfers or the safeguards we use, you may contact
us using the details in the “Contact Us” section below.
Data Retention
We take steps to delete Personal Data or keep it in a form that does not permit identification
when that information is no longer necessary for the purposes for which we process it, unless
we are required or permitted by law to retain it for longer.
When determining retention periods, we consider factors such as the type of service provided,
the nature of our relationship with you, contractual obligations, legal requirements, dispute
resolution needs, security considerations, and applicable limitation periods.
Where required for accounting, tax, and legal purposes, we may retain relevant records for up
to 6 years or longer where legally necessary.
Your Rights
Depending on where you are located, you may have rights regarding the Personal Data we
hold about you and choices about how we collect, use, and communicate with you.
These rights may include:
the right to request access to the Personal Data we hold about you
the right to request correction of inaccurate or incomplete data
the right to request deletion of your Personal Data
the right to object to or restrict certain processing
the right to request portability of your data
the right to withdraw consent where processing is based on consent
the right to lodge a complaint with a relevant supervisory authority
You may request access to, correction of, or deletion of Personal Data by contacting us using
the details below. Where you maintain an account with us, some information may also be
accessible or editable through your account or platform settings.
You may opt out of marketing emails at any time by using the unsubscribe link in the email
or by contacting us directly.
Please note that even if you opt out of promotional communications, we may still send
service-related or administrative messages where necessary.Before fulfilling certain requests, we may ask you to verify your identity. Applicable law may
provide for exceptions and limitations to these rights.
To exercise your rights, please contact:
Email: contengrogroup@gmail.com
Your Cookie Choices
Depending on your location, you may be asked to provide consent for our use of non-
essential cookies.
You may also manage your cookie preferences through your browser settings. Most browsers
allow you to refuse or delete cookies. Please note that blocking some cookies may affect the
functionality of our Services.
If we use Google Analytics or similar tools, you may also be able to use relevant opt-out tools
made available by those providers.
If we work with third-party advertising partners, you may be able to opt out of certain
personalised advertising through settings offered by your browser, device, or those third
parties.
This Cookie Policy explains how Contengro Group Ltd (“we”, “us”, or “our”) uses cookies
and similar technologies on contengro.com (the “Website”).
By using our Website, you agree to the use of cookies in accordance with this policy, unless
you disable them via your browser or preferences.
Cookies are small text files stored on your device when you visit a website. They help
websites function properly, improve user experience, and provide insights into how the
website is used.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of our Website.
They enable core functionality such as:
Page navigation
Security features Form submissions
Protection against fraudulent activity
Without these cookies, the Website may not function correctly.
Analytics Cookies
These cookies help us understand how visitors interact with our Website.
They may collect information such as:
Pages visited
Time spent on pages
Traffic sources
User behaviour
We may use tools such as Google Analytics to analyse this data and improve our services.
Marketing Cookies
These cookies are used to:
Deliver relevant advertising
Measure campaign performance
Track user interactions across websites
They may be set by us or by third-party advertising partners.
Third-Party Cookies
We may allow third-party services to place cookies on your device, including:
Analytics providers
Advertising platforms
CRM and tracking systems
These providers have their own privacy and cookie policies.
How to Manage Cookies
You can control and manage cookies in several ways: Adjust your browser settings to block or delete cookies
Use cookie preference tools on our website (where available)
Please note: disabling cookies may impact the functionality of our Website.
Legal Basis for Using Cookies
We use cookies based on:
Consent (for analytics and marketing cookies)
Legitimate interest (for essential cookies required for website functionality)
Where required, we will request your consent before placing non-essential cookies.
Updates to This Policy
We may update this Cookie Policy from time to time.
Any changes will be posted on this page.
Contact Us
If you have any questions about this Cookie Policy:
Contengro Group Ltd
Grosvenor House
3 Chapel Street
Congleton
Cheshire
CW12 4AB
📧 contengrogroup@gmail.comThird Parties
Our Services may contain links to third-party websites, products, or services that we do not
own or operate. We are not responsible for the privacy practices of those third parties. This
Privacy Policy does not apply to your activities on third-party sites or services. We encourage
you to review their privacy policies before providing any information.
Security
We implement reasonable technical and organisational measures designed to protect Personal
Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or
access.
These measures may include access controls, encryption where appropriate, secure cloud
infrastructure, authentication processes, monitoring, and internal procedures designed to
support security and confidentiality.
However, no method of transmission over the internet or method of electronic storage is
completely secure. To the extent permitted by law, we cannot guarantee absolute security.
Where appropriate for particular client projects or higher-risk processing, we may carry out
Data Protection Impact Assessments (DPIAs) as part of our compliance and risk review
processes.
Children’s Privacy
Our Services are not directed to children under the age of 18, and we do not knowingly
collect, maintain, or use Personal Data from children under 18 years of age. If you believe
that a child has provided us with Personal Data, please contact us so that we can take
appropriate action.
Updates to this Policy
We may periodically update this Privacy Policy to reflect changes in our practices,
technologies, legal requirements, or other operational reasons. Where required by law, we
will notify you of material changes in an appropriate manner.
Any updated version will be posted on this page with a revised effective date.Contact Us
For any questions regarding this Policy, or to exercise your rights, please contact:
Contengro Group Ltd
Grosvenor House
3 Chapel Street
Congleton
Cheshire
CW12 4AB
Email: contengrogroup@gmail.com
Additional Information: U.S. States
If you are a resident of certain U.S. states, there may be additional disclosures and rights
available to you under applicable state privacy laws. The exact rights available will depend
on the state in which you reside.
Sale of Personal Data, Sharing for Cross-Context Behavioural Advertising,
and Targeted Advertising
When we share Personal Data through marketing cookies or with vendors that provide
advertising services, that may be considered a “sale”, “sharing”, or processing for targeted
advertising under certain U.S. state laws.
You may be able to opt out of such processing by adjusting cookie preferences, using
browser-based privacy tools, or contacting us at:
contengrogroup@gmail.com
The categories of Personal Data that may be processed for targeted advertising may include:
Online identifiers, such as IP address
Cookie identifiers
Device identifiers
Browsing and usage data
These categories may be disclosed to advertising vendors, analytics providers, or parties
involved in a corporate transaction where lawful.
We do not knowingly sell or share the Personal Data of individuals under the age of 16.
Do Not Track:
Our website may not be configured to respond to browser “Do Not Track” signals.Deidentified Information:
Where we process deidentified information, we will take reasonable measures to maintain it
in deidentified form and not attempt to reidentify it except where permitted by law.
Sensitive Personal Information:
Where relevant U.S. laws apply, we may process limited categories of information that could
be considered sensitive where necessary to provide services, maintain security, comply with
law, or as otherwise permitted.
Your U.S. Privacy Rights
Depending on applicable law, you may have rights such as:
the right to know what Personal Data we collect and how we use it
the right to request deletion
the right to correct inaccurate data
the right to opt out of targeted advertising or certain sharing
the right to appeal a decision on a privacy request
the right not to be discriminated against for exercising your rights
To exercise such rights, contact:
contengrogroup@gmail.com
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for
operational, legal, or regulatory reasons. Any changes will be posted on this page, and the
revised Privacy Policy will be effective from the updated date shown above.
By using our Website or Services, you acknowledge that you have read and understood this
Privacy Policy.